Cancellation & Refund Policy
Last updated: 3 October 2026
This policy applies to payments made through the website for services defined in approved quotes, unless the approved quote sets specific terms, which then take precedence.
1. Cancellation before the service starts
14 days or more before the agreed start date: full refund.
7 to 13 days before the start: 50% refund, or one free postponement within 90 days.
Less than 7 days before the start: no refund; the service may be postponed once within 60 days.
2. After the service starts
Delivered or completed parts of the service (sessions held, reports, curricula, training materials) are non-refundable. For phased projects, only phases on which work has not started are refunded.
3. Cancellation by us
If we must cancel or postpone a service for reasons on our side, we will offer an alternative date or refund the full amount for the undelivered part.
4. Errors and duplicate payments
Amounts paid in error or charged twice are refunded in full after verification.
5. Refund method and timing
Refunds are made to the original payment method within 14 business days of approval; it may take longer to appear depending on your card issuer.
Currency-conversion or bank fees charged by your bank cannot be refunded by us.
6. How to request
Send your cancellation or refund request in writing via the contact page, with the invoice number and the reason. The cancellation date is the date we receive your request.